Job Description
Join our dynamic IT team as an IT Support Trainee in sunny San Diego! This immediate hire opportunity offers hands-on experience in enterprise-level IT infrastructure, troubleshooting, and user support. We provide comprehensive training programs to launch your tech career with industry leaders. Enjoy competitive compensation, growth opportunities, and a collaborative environment where innovation thrives.
Responsibilities
- Diagnose and resolve hardware/software issues across desktop, mobile, and network systems
- Provide Tier 1 user support via ticketing systems, phone, and in-person assistance
- Document technical procedures and maintain accurate knowledge base entries
- Assist with system deployments, software installations, and security updates
- Collaborate with senior engineers on complex infrastructure projects
- Participate in cross-departmental IT initiatives and process improvements
Qualifications
- High school diploma or equivalent; CompTIA A+ certification preferred
- Basic knowledge of Windows OS, networking fundamentals, and security protocols
- Strong problem-solving skills with analytical approach to technical issues
- Excellent verbal/written communication and customer service aptitude
- Ability to work flexible hours including occasional on-call support
- Valid driver's license and reliable transportation for site visits