Job Description
Join our dynamic team as an IT Support Trainee in Seattle and kickstart your career in technology! We're seeking motivated individuals eager to learn and grow in a fast-paced environment. This immediate hire position offers comprehensive training in network administration, system troubleshooting, and cybersecurity fundamentals. You'll work alongside industry experts to develop hands-on skills while supporting our clients' critical IT infrastructure. If you're passionate about technology and ready to launch your career, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Assist with network monitoring, maintenance, and security protocols
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Document IT procedures and maintain accurate incident logs
- Collaborate with senior technicians on complex system deployments
- Participate in continuous training for emerging technologies
Qualifications
- High school diploma or equivalent; relevant certifications (A+, CompTIA) preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service experience with technical aptitude
- Valid Washington State driver's license (may be required for onsite support)