Job Description
Launch your IT career with Pacific Tech Solutions in Honolulu! We're seeking motivated IT Support Trainees to join our award-winning team. This immersive program combines hands-on experience with structured training to transform you into a skilled IT professional. Work alongside industry experts supporting enterprise systems while earning competitive compensation and full benefits. Our collaborative environment fosters growth through mentorship and real-world problem-solving. Perfect for recent graduates or career changers passionate about technology. Apply today to start your journey in Hawaii's thriving tech sector!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist with desktop/laptop setup, configuration, and maintenance
- Document IT incidents and resolutions using ServiceNow
- Collaborate with senior technicians on complex troubleshooting
- Install and configure operating systems and applications
- Monitor system performance and security protocols
- Participate in cross-departmental IT projects
- Conduct user training and documentation updates
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- Basic understanding of Windows/macOS and networking concepts
- Customer service experience or strong communication skills
- CompTIA A+ or similar certification (or willingness to obtain)
- Ability to lift 30 lbs for equipment handling
- Valid Hawaii driver's license
- Proficiency with Microsoft Office Suite
- Passion for continuous learning in technology