Job Description
Are you a tech enthusiast ready to accelerate your career? TechHorizon Solutions is seeking a dedicated and eager IT Support Trainee to join our dynamic team in Chandler, Arizona. We offer a comprehensive training program designed to fast-track your professional growth in the IT industry.
In this role, you will work closely with senior IT engineers to resolve technical issues, manage network infrastructure, and provide top-tier support to our growing client base. This is a fantastic opportunity for recent graduates or career changers looking to secure a high-paying position in a stable, innovative environment.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Install, configure, and troubleshoot operating systems (Windows, macOS) and peripheral devices.
- Monitor and maintain the company network infrastructure to ensure 99.9% uptime.
- Manage and prioritize IT helpdesk tickets using our ticketing system (e.g., ServiceNow or Jira).
- Assist in the deployment of new hardware and software updates across the organization.
- Document technical procedures and maintain a knowledge base of common issues.
- Collaborate with the cybersecurity team to ensure compliance with internal security policies.
Qualifications
- Currently pursuing or holding a Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Strong desire to learn and grow within the IT support domain.
- Basic knowledge of computer hardware components and operating systems.
- Familiarity with networking concepts such as TCP/IP, DNS, and VPNs is a plus.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work well in a fast-paced, collaborative team environment.
- Must be authorized to work in the United States.