Job Description
Are you looking to launch a high-paying career in Information Technology?
Apex Digital Solutions is currently seeking a motivated IT Support Trainee to join our growing team in Virginia Beach, VA. We are committed to developing talent and offer a comprehensive training program designed to fast-track your career in tech.
As an IT Support Trainee, you will work closely with senior technicians to resolve technical issues, support internal clients, and maintain our IT infrastructure. This is an excellent opportunity for recent graduates or career changers looking to enter the tech industry with a competitive salary and growth potential.
Why Join Us?
- Competitive salary package ($45k - $65k).
- Comprehensive on-the-job training and mentorship.
- Career advancement opportunities in a fast-paced environment.
- Modern office environment in Virginia Beach.
Key Responsibilities:
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Install, configure, and troubleshoot hardware and software systems.
- Manage and maintain the company's network infrastructure and security protocols.
- Assist in the deployment of new hardware and software updates.
- Document technical issues and resolutions in the help desk ticketing system.
Required Qualifications:
- High School Diploma or GED required; Associate’s degree in IT or related field preferred.
- Familiarity with Windows 10/11 and Office 365 is a plus.
- Strong problem-solving skills and logical thinking.
- Excellent communication and customer service skills.
- Willingness to learn new technologies and adapt to changing environments.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Install, configure, and troubleshoot hardware and software systems.
- Manage and maintain the company's network infrastructure and security protocols.
- Assist in the deployment of new hardware and software updates.
- Document technical issues and resolutions in the help desk ticketing system.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field preferred.
- Familiarity with Windows 10/11 and Office 365 is a plus.
- Strong problem-solving skills and logical thinking.
- Excellent communication and customer service skills.
- Willingness to learn new technologies and adapt to changing environments.