Job Description
Are you ready to launch a high-earning career in technology? Apex Digital Solutions is seeking ambitious IT Support Trainees in Jacksonville, FL. We offer a comprehensive mentorship program designed to bridge the gap between entry-level candidates and senior IT professionals.
Why Join Us?
- High starting salary with rapid growth potential.
- Comprehensive training in the latest IT technologies.
- Opportunity to earn industry-recognized certifications.
- A collaborative and innovative work environment.
Don't just start a job; start a career. Apply today to become the next IT expert at Apex Digital Solutions.
Responsibilities
- Diagnose and troubleshoot hardware, software, and network issues for end-users.
- Provide Tier 1 technical support via phone, email, and ticketing systems.
- Assist in the deployment, configuration, and maintenance of workstations and peripherals.
- Monitor network performance and ensure strict adherence to security protocols.
- Collaborate with senior engineers on complex technical projects and system upgrades.
- Maintain accurate records of all incidents, tickets, and resolutions in the knowledge base.
- Participate in after-hours on-call rotation for critical system support.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent professional experience).
- Basic understanding of computer hardware components and operating systems (Windows 10/11, macOS).
- Strong problem-solving skills with a logical approach to troubleshooting.
- Excellent written and verbal communication skills for interacting with diverse clients.
- Willingness to obtain industry certifications such as CompTIA A+ or Network+.
- Ability to work in a fast-paced, team-oriented environment with tight deadlines.