Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! At TechSolutions Pro, we're committed to nurturing fresh talent through comprehensive training programs. This entry-level role offers hands-on experience in network administration, system troubleshooting, and customer service within a fast-paced corporate environment. You'll receive mentorship from industry experts while supporting our 500+ employees across Glendale's tech hub. Perfect for recent graduates or career changers passionate about technology and problem-solving.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 support via phone, email, and in-person assistance
- Install, configure, and maintain desktop/laptop systems
- Document incidents and solutions using ticketing systems (ServiceNow/Jira)
- Assist with network infrastructure monitoring and basic maintenance
- Collaborate with senior IT staff on security protocols and compliance
- Participate in cross-departmental tech training sessions
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- Basic knowledge of OS troubleshooting (Windows 10/11, macOS)
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to lift 20 lbs and work in standing/walking environments
- Valid driver's license for occasional site visits
- Pass background check and drug screen
- Enthusiasm for continuous learning and tech innovation