Job Description
Join TechAdvance Solutions as an IT Support Trainee and kickstart your career in technology with unmatched flexibility! We're seeking motivated individuals passionate about IT to provide essential support to our clients while receiving hands-on training in a dynamic environment. Perfect for students, career changers, or anyone needing adaptable scheduling. Enjoy comprehensive mentorship, industry certifications, and a path to full-time advancement.
Responsibilities
- Provide tier-1 technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and maintain desktops/laptops, printers, and network equipment
- Document service tickets, incidents, and resolutions in ITSM systems
- Collaborate with senior technicians on complex troubleshooting and security protocols
- Conduct basic user training on company software and systems
- Assist with asset management and inventory control procedures
- Participate in cross-departmental IT projects and process improvements
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) a plus
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with ability to diagnose technical issues logically
- Excellent communication and customer service skills with patience and empathy
- Self-motivated learner with ability to absorb new technologies quickly
- Flexibility to work between 20-30 hours/week with adjustable scheduling
- Valid driver's license and reliable transportation for occasional on-site visits