Job Description
Launch your IT career with our flexible-hours IT Support Trainee program in Pittsburgh! As a trainee at TechSolutions Inc., you'll gain hands-on experience in enterprise-level technical support while enjoying a work-life balance with customizable schedules. Our mentorship-driven program combines classroom training with real-world troubleshooting in a dynamic tech environment. Perfect for career changers, recent graduates, and professionals seeking flexible work arrangements. Join our award-winning team and build foundational skills in networking, security, and system administration while earning competitive compensation.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex troubleshooting
- Conduct routine system maintenance and updates
- Deliver user training on IT best practices
- Participate in cross-departmental tech initiatives
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently with flexible scheduling
- Customer service mindset with patience and empathy
- Valid driver's license for occasional site visits
- Willingness to pursue CompTIA A+ certification