Job Description
Launch your IT career with Baltimore's leading tech firm! We're seeking passionate IT Support Trainees with flexible availability to join our dynamic team. This role offers hands-on experience in enterprise systems, troubleshooting, and client support while accommodating your schedule. Perfect for students or career changers seeking real-world technical experience without rigid hours.
Our 6-month paid training program covers Windows administration, network fundamentals, security protocols, and customer service excellence. You'll work alongside certified professionals in a collaborative environment designed for growth. We provide all necessary certifications and mentorship to transform you into a confident IT specialist.
What We Offer:
- Flexible scheduling (20-30 hrs/week)
- Free CompTIA A+ certification training
- Tuition reimbursement for related courses
- Modern hybrid work environment
- Direct hire potential post-training
Responsibilities
- Diagnose and resolve hardware/software issues via remote and on-site support
- Deploy and configure workstations, peripherals, and enterprise applications
- Document technical solutions using IT service management tools
- Assist with network administration tasks including VLAN configuration
- Provide end-user training on security best practices
- Collaborate on system upgrades and patch management cycles
- Participate in 24/7 on-call rotation (rotated among team)
Qualifications
- High school diploma or equivalent; pursuing CompTIA A+ certification preferred
- Basic understanding of OS troubleshooting (Windows 10/11)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexible availability including evenings/weekends as needed
- Valid Maryland driver's license for occasional site visits
- Proficiency with Google Workspace and Microsoft 365