Job Description
Join our dynamic IT team as a Support Trainee and launch your career in technology with unmatched flexibility! At Louisville Tech Solutions, we empower aspiring IT professionals through hands-on experience while accommodating your schedule. This role offers remote and on-site support opportunities, mentorship from industry experts, and a clear path to full-time advancement. Perfect for students, career changers, or anyone seeking work-life balance without compromising growth.
Responsibilities
- Diagnose and resolve hardware/software issues for clients across Louisville
- Provide remote desktop support via ticketing systems and chat platforms
- Assist with network infrastructure monitoring and basic maintenance
- Document technical procedures and create user knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Conduct end-user training sessions for new technologies
- Participate in 24/7 on-call rotation (flexible scheduling)
Qualifications
- High school diploma or equivalent; technical certification preferred
- Basic understanding of Windows/macOS operating systems
- Excellent problem-solving and communication skills
- Ability to work independently with minimal supervision
- Valid driver's license for occasional on-site visits
- CompTIA A+ or similar certification (or willingness to obtain)
- Flexible availability including evenings/weekends