Job Description
Join our dynamic team as an IT Support Trainee in sunny Irvine, CA! We're seeking motivated individuals with flexible schedules to kickstart their career in technology. Enjoy remote-friendly hours while gaining hands-on experience in a supportive environment. Perfect for students, career changers, or anyone seeking work-life balance. Our comprehensive training program covers cloud systems, security protocols, and troubleshooting techniques. Apply today and transform your passion for tech into a professional career!
Responsibilities
- Provide Tier 1 technical support via phone, chat, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Assist with network monitoring and security updates
- Collaborate with senior engineers on complex problem-solving
- Participate in ongoing training and certification programs
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- Basic understanding of Windows/macOS/Linux operating systems
- Excellent communication and customer service skills
- Ability to work independently with flexible scheduling
- Strong problem-solving and analytical abilities
- CompTIA A+ or similar certification (or willingness to obtain)