Job Description
Launch your IT career with TechForward Solutions! We're seeking motivated IT Support Trainees in Oakland to join our innovative team with flexible scheduling options. Perfect for students, career-changers, or those seeking work-life balance. Enjoy hands-on training, mentorship from industry experts, and opportunities to grow into full-time roles. Our modern Oakland office offers collaborative spaces, cutting-edge technology, and a culture that values your development.
What We Offer: Competitive hourly pay, flexible scheduling (morning/afternoon/weekend options), paid training, career advancement paths, comprehensive benefits package (health/dental/vision), and a dynamic startup environment. Join us to build foundational IT skills while making a real impact!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Document incidents and solutions using ticketing systems (ServiceNow/Jira)
- Assist with network connectivity, security protocols, and system backups
- Collaborate with senior engineers on complex problem-solving
- Conduct user training on new technologies and best practices
- Participate in rotational shadowing across IT departments
- Maintain accurate asset inventory and documentation
Qualifications
- High school diploma or equivalent; college coursework in IT/CIS preferred
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service experience with strong communication skills
- Ability to troubleshoot hardware/software methodically
- Adaptability to learn new technologies quickly
- Self-motivated with excellent time management
- Valid California driver's license (for occasional off-site support)