Job Description
Launch your IT career with TechNova Solutions! We're seeking motivated IT Support Trainees in Baltimore with flexible scheduling options. Our accelerated training program combines hands-on experience with mentorship from industry experts. Perfect for students, career changers, or those seeking work-life balance. Enjoy a supportive environment where you'll build foundational skills in network administration, system troubleshooting, and customer service. Join a team that values growth and innovation!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Assist with network infrastructure setup and maintenance
- Document and resolve service tickets using ticketing systems
- Install/configure desktops, laptops, and peripherals
- Collaborate with senior technicians on complex system diagnostics
- Conduct routine system backups and security checks
- Train users on software applications and best practices
Qualifications
- High school diploma or equivalent (college preferred)
- Basic understanding of Windows/Linux operating systems
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently with minimal supervision
- Flexible availability to cover varied shifts
- CompTIA A+ certification is a plus