Job Description
Join TechForward Solutions as an IT Support Trainee and launch your career in technology with unmatched flexibility! We're seeking motivated individuals eager to grow in a dynamic environment while accommodating your schedule. Our comprehensive training program combines hands-on experience with mentorship from industry experts, preparing you for a full-fledged IT career. Enjoy competitive pay, professional development opportunities, and a supportive culture that values work-life balance. Apply today to transform your passion for technology into a rewarding profession!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for internal users
- Assist with network infrastructure maintenance and troubleshooting
- Document incidents and solutions using ticketing systems
- Install, configure, and upgrade desktop/laptop systems
- Collaborate with senior engineers on complex technical challenges
- Participate in cross-departmental IT projects
- Maintain security protocols and data privacy standards
Qualifications
- High school diploma or equivalent; college coursework in IT preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- Flexible schedule availability including evenings/weekends