Job Description
Join TechNova Solutions' award-winning IT Support team and launch your tech career with flexible hours designed for work-life balance! We're seeking motivated IT Support Trainees in New Orleans to provide exceptional technical assistance while building expertise in enterprise systems. Enjoy remote work options, mentorship from senior engineers, and a dynamic environment where your growth is prioritized. Perfect for students, career changers, or those seeking flexible schedules without compromising on professional development.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Deliver Tier-1 support via ticketing systems, phone, and virtual meetings
- Document technical procedures and knowledge base articles
- Assist with network administration tasks including VPN setups and security protocols
- Collaborate with cross-functional teams on infrastructure projects
- Participate in on-call rotation (1-2 weekends/month)
Qualifications
- High school diploma or equivalent; relevant certifications (A+, CompTIA) preferred
- Basic familiarity with OS troubleshooting, networking concepts, and security practices
- Exceptional customer service skills with patience and problem-solving aptitude
- Ability to work independently with flexible scheduling (evenings/weekends available)
- Strong written/verbal communication and documentation abilities
- Valid Louisiana driver's license for occasional on-site hardware maintenance