Job Description
Join our dynamic IT team as an IT Support Trainee and launch your career in technology! We offer flexible hours to accommodate your schedule while providing hands-on training in cutting-edge systems. This entry-level role is perfect for recent graduates or career changers eager to develop technical expertise in a supportive environment. You'll gain real-world experience troubleshooting hardware/software, managing networks, and delivering exceptional user support—all while enjoying work-life balance through adaptable scheduling.
Responsibilities
- Diagnose and resolve hardware/software issues for internal clients
- Assist with network configuration and system maintenance tasks
- Document technical procedures and incident reports
- Support end-users via phone, email, and in-person requests
- Collaborate with senior technicians on complex problem-solving
- Install and configure computer systems and peripherals
- Participate in ongoing training and skill development programs
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Customer service mindset with patience and empathy
- Flexible availability including occasional evenings/weekends
- Valid California driver's license for occasional site visits