Job Description
Join our dynamic IT team as an IT Support Trainee in Memphis! We provide all necessary equipment including laptops, diagnostic tools, and software licenses to accelerate your learning. This hands-on role offers comprehensive training in enterprise systems, networking, and cybersecurity. Perfect for career changers or recent graduates eager to build expertise in a supportive environment. Enjoy competitive pay, mentorship from senior engineers, and opportunities for rapid advancement into specialized IT roles.
Responsibilities
- Deploy, configure, and maintain hardware/software systems using company-provided equipment
- Troubleshoot network connectivity, security protocols, and end-user devices
- Document technical issues and resolutions in ticketing systems
- Collaborate with cross-functional teams on IT infrastructure projects
- Participate in 24/7 on-call rotation after training completion
- Implement backup solutions and disaster recovery procedures
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent; IT certifications (CompTIA A+, Network+) preferred
- Basic knowledge of Windows/macOS, networking concepts, and security protocols
- Strong problem-solving skills and customer service aptitude
- Ability to lift 25 lbs and work with hardware components
- Valid driver's license for equipment transport if required
- Excellent written/verbal communication skills
- Passion for continuous learning and technology trends
- US citizenship or work authorization required