Job Description
Are you ready to launch a successful career in Information Technology? Memphis Digital Systems is seeking a motivated IT Support Trainee to join our dynamic team in Memphis, Tennessee.
We are committed to removing barriers to entry for top talent. That’s why we provide all necessary equipment for this role, allowing you to focus entirely on learning, growing, and delivering exceptional technical support to our clients.
In this entry-level position, you will work alongside senior IT professionals, gaining hands-on experience in a fast-paced environment. If you have a passion for technology and a strong desire to learn, we want to hear from you.
Why Join Us?
- Equipment Provided: We supply all laptops, mobile devices, and peripherals.
- Comprehensive Training: Structured mentorship program for aspiring IT professionals.
- Career Growth: Clear pathways to advancement into Network Administration or System Engineering.
Apply Today and take the first step towards your future in IT.
Responsibilities
- Assist in the installation, configuration, and troubleshooting of hardware and software systems for end-users.
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems.
- Perform regular maintenance and updates on company-issued equipment to ensure optimal performance.
- Assist in the management of IT inventory and the procurement of new equipment.
- Document technical issues, resolutions, and processes to maintain a knowledge base.
- Collaborate with senior IT staff to implement new technology solutions and upgrades.
- Ensure strict adherence to data security and compliance protocols.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science or related field preferred.
- Basic understanding of computer hardware components (CPU, RAM, Hard Drives) and peripherals.
- Familiarity with operating systems (Windows 10/11) and Microsoft Office Suite.
- Strong problem-solving skills and the ability to diagnose common technical issues.
- Excellent verbal and written communication skills for interacting with non-technical users.
- Willingness to obtain industry certifications (e.g., CompTIA A+) during employment.
- Reliable transportation and a valid driver’s license.