Job Description
Are you ready to launch a lucrative career in Information Technology? Apex Tech Solutions is seeking a motivated and eager IT Support Trainee to join our dynamic team in Jacksonville, FL.
We understand that starting a career can be expensive. That is why we are committed to removing financial barriers to entry. We provide a comprehensive Equipment Package to all new hires, including a premium laptop, dual monitors, peripherals, and company-issued software licenses. No need to worry about the upfront costs—focus on your training and growth while we provide the tools you need to succeed.
As a Trainee, you will undergo a structured mentorship program designed to fast-track your development into a full-fledged IT Support Specialist. You will work alongside senior engineers, handling real-world challenges and gaining hands-on experience with enterprise infrastructure.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues, including printer configurations, network connectivity, and application errors.
- Assist in the setup and deployment of new workstations and peripherals for new hires.
- Document all technical issues, solutions, and resolutions in the ticketing system (ServiceNow).
- Perform routine maintenance on company hardware and software inventory.
- Collaborate with the IT team to identify trends in user issues and implement preventive measures.
- Learn and demonstrate proficiency in Active Directory, Group Policy, and Windows Server environments.
Qualifications
- High School Diploma or GED required; Associate degree in Computer Science, IT, or related field preferred.
- Basic understanding of computer hardware components (RAM, CPU, Storage, Motherboards).
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and Windows operating systems.
- Strong customer service skills with the ability to communicate complex technical concepts to non-technical users.
- Excellent problem-solving skills and a proactive attitude toward learning new technologies.
- Valid Driver’s License and reliable transportation (occasional off-site travel may be required).