Job Description
We are seeking a motivated IT Support Trainee to join our elite technical team in Atlanta, GA. This is a unique opportunity for aspiring IT professionals to launch a career with full equipment provided to ensure you have the best tools for success.
At Apex Technology Solutions, we don't just hire employees; we invest in talent. As a Trainee, you will receive a brand-new laptop, headset, and peripherals upon hire, allowing you to focus on learning and growing without financial barriers.
Key Benefits
- Equipment Provided: New laptop, peripherals, and company phone.
- Comprehensive Training: Mentorship from senior engineers.
- Career Progression: Clear path to IT Specialist roles.
- Modern Workspace: Collaborative office in the heart of Atlanta.
Are you ready to troubleshoot, support, and innovate? Apply today.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal employees via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Set up, configure, and maintain company workstations, printers, and mobile devices.
- Assist in the deployment of new hardware and software updates across the organization.
- Document all incidents, issues, and resolutions in the IT service management system.
- Perform regular system checks and preventative maintenance tasks.
- Collaborate with the IT team to improve overall service delivery and user satisfaction.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- CompTIA A+ certification or equivalent technical experience is preferred.
- Strong understanding of Windows and macOS operating systems.
- Excellent problem-solving skills and attention to detail.
- Ability to communicate complex technical concepts to non-technical users.
- Must be willing to work flexible hours and be on-call for critical issues.