Job Description
Join our award-winning IT team as an IT Support Trainee in Jersey City! We provide all necessary equipment to launch your career in technology. This immersive training program combines hands-on experience with mentorship from industry experts. Gain real-world skills while supporting enterprise systems in a collaborative environment. Enjoy competitive benefits, career advancement opportunities, and a modern workspace designed for growth. No prior experience required – we invest in developing passionate tech talent!
Responsibilities
- Diagnose and resolve hardware/software issues using provided equipment
- Support end-users via ticketing systems, phone, and remote assistance
- Deploy and configure workstations, laptops, and peripherals
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on network security initiatives
- Participate in cross-departmental IT infrastructure projects
- Conduct regular system maintenance and performance audits
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of computer systems and networking concepts
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly with provided training
- Customer service mindset with patience for troubleshooting
- Valid driver's license (occasional equipment transport required)
- CompTIA A+ certification (or willingness to obtain during training)