Job Description
Join TechStart Solutions' elite IT Support Trainee program in Atlanta! We provide all necessary equipment – laptops, tools, and software – to accelerate your career in technology. This immersive 6-month program combines hands-on training with real-world experience, preparing you for a full-time IT role. Learn from industry experts while supporting Fortune 500 clients in a dynamic, collaborative environment.
Our comprehensive training covers hardware diagnostics, network troubleshooting, cybersecurity basics, and customer service excellence. With 100% equipment coverage and mentorship from senior engineers, you'll gain practical skills without personal investment. Perfect for career changers and recent graduates seeking to break into IT!
Responsibilities
- Install, configure, and troubleshoot hardware systems (laptops, servers, peripherals)
- Provide tier-1 technical support for internal employees and external clients
- Document IT incidents and resolutions using ticketing systems
- Assist with network administration tasks under supervision
- Participate in cybersecurity awareness training and best practices
- Collaborate with senior engineers on complex technical issues
- Maintain inventory and care of company-provided equipment
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic knowledge of operating systems (Windows, macOS) and networking fundamentals
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Ability to work flexible hours including occasional weekends/on-call
- Valid driver's license for occasional client site visits
- Passion for technology and eagerness to learn new systems
- Team player with ability to work independently