Job Description
Launch your IT career in Nashville with our fully-equipped trainee program! At NashTech Solutions, we provide all necessary hardware and software to ensure you succeed. Join our dynamic team where you'll gain hands-on experience in enterprise-level IT support while working with cutting-edge technology. We're committed to developing future IT professionals through structured training and mentorship from industry experts. Enjoy a collaborative environment where your growth is our priority.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems using provided equipment
- Provide Tier 1 support to resolve user issues via ticketing system
- Document technical procedures and create knowledge base articles
- Assist with network monitoring and security protocols
- Collaborate with senior engineers on complex technical projects
- Participate in cross-departmental IT initiatives
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Valid driver's license (for occasional equipment transport)
- Pass background check and drug screening