Job Description
Launch your IT career with TechSolutions Inc. in sunny Tucson! We're seeking passionate IT Support Trainees who value hands-on learning and modern equipment. As a trainee, you'll receive a fully-loaded laptop, diagnostic tools, and industry software – everything needed to succeed from day one. Join our collaborative team to master hardware troubleshooting, network administration, and customer support while building a future-proof career path.
This accelerated program combines paid training with real-world experience under senior engineers. You'll gain certifications in CompTIA A+ and Microsoft Azure while supporting 500+ users across our Tucson headquarters. We invest in talent: 85% of our trainees advance to full-time specialist roles within 12 months.
Responsibilities
- Diagnose and resolve hardware/software issues using provided diagnostic equipment
- Deploy and configure workstations, printers, and network infrastructure
- Document technical procedures and create knowledge base articles
- Provide tier-1 support via phone, chat, and in-person assistance
- Participate in bi-weekly skills workshops and certification bootcamps
- Assist with IT asset management and inventory tracking
- Collaborate with cross-functional teams on system upgrades
Qualifications
- High school diploma or equivalent; technical certification preferred
- Basic familiarity with Windows/macOS operating systems
- Strong problem-solving aptitude with customer service mindset
- Ability to lift 30lbs and work in varied environments
- Valid driver's license for occasional equipment transport
- CompTIA A+ or Network+ certification (or willingness to obtain)
- Experience with remote support tools (TeamViewer, AnyDesk)