Job Description
Launch your IT career with our comprehensive trainee program! TechSolutions Omaha is seeking motivated individuals to join our award-winning IT support team. We provide all necessary equipment including laptops, diagnostic tools, and training resources to accelerate your learning curve. This hands-on role offers mentorship from senior engineers while supporting enterprise systems across diverse industries.
Our 6-month structured curriculum covers hardware troubleshooting, network fundamentals, cybersecurity basics, and service desk operations. You'll gain real-world experience maintaining Windows/Linux environments, cloud infrastructure (AWS/Azure), and enterprise applications. Upon completion, top performers receive full certification sponsorship and direct placement in our IT support team.
Responsibilities
- Diagnose and resolve hardware/software issues using provided diagnostic tools
- Support network infrastructure including routers, switches, and wireless systems
- Implement security protocols and best practices under guidance
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on system deployments
- Participate in 24/7 on-call rotation (after training period)
- Complete vendor-specific training modules (CompTIA, Microsoft)
Qualifications
- High school diploma or equivalent (technical certification preferred)
- Basic understanding of computer hardware and networking concepts
- Strong problem-solving and communication skills
- Ability to lift 30lbs and work in various environments
- Valid driver's license (for occasional site visits)
- Proficiency with Windows/Linux operating systems
- Customer service experience or technical aptitude
- Passion for continuous learning in technology