Job Description
Are you looking to launch a career in Information Technology? Apex Digital Systems is currently accepting applications for our IT Support Trainee program in Durham, NC. We are looking for ambitious individuals who are eager to learn, solve problems, and grow within a supportive, fast-paced environment.
As a Trainee, you will receive structured mentorship from our senior engineering team. This is a unique opportunity to gain real-world experience in a Tier 2 Help Desk environment while preparing for industry certifications. If you are ready to turn your tech curiosity into a professional career, we want to hear from you.
Why Join Us?
• Paid training and mentorship programs
• Clear career progression paths
• Competitive benefits package
• Dynamic and inclusive workplace culture
Responsibilities
- Provide technical assistance and troubleshooting for hardware, software, and network issues.
- Assist in the deployment and configuration of new workstations and peripherals.
- Respond to help desk tickets and phone inquiries in a timely and professional manner.
- Perform routine system maintenance, updates, and security patching.
- Document technical issues and resolutions in the ticketing system.
Qualifications
- High school diploma or GED required; Associate’s degree in IT, Computer Science, or related field preferred.
- Basic knowledge of Microsoft Windows and Office 365 is required.
- Strong problem-solving skills and the ability to think logically under pressure.
- Excellent verbal and written communication skills.
- Must be willing to undergo a background check and drug screening.