Job Description
Are you ready to launch a rewarding career in Information Technology? Apex Technologies is currently seeking a motivated IT Support Trainee to join our growing team in Durham, NC. As a trainee, you will undergo a structured mentorship program designed to fast-track your development into a skilled IT Professional. We are looking for individuals with a passion for technology and a strong desire to learn.
In this role, you will gain hands-on experience working alongside senior engineers, participating in real-world projects, and receiving comprehensive training on industry-standard tools and methodologies.
Responsibilities
- Assist in diagnosing and resolving technical issues for end-users regarding hardware, software, and network connectivity.
- Manage and respond to IT help desk tickets in a timely and professional manner.
- Install, configure, and maintain computer systems, printers, and peripherals.
- Document technical issues and resolutions in our knowledge base for future reference.
- Collaborate with senior IT staff to learn advanced troubleshooting techniques and system administration.
- Conduct routine system backups and security checks under supervision.
Qualifications
- High school diploma or GED required; Associate or Bachelor’s degree in IT, Computer Science, or related field is a plus.
- Basic understanding of computer hardware and operating systems (Windows/Linux/macOS).
- Strong problem-solving skills and attention to detail.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Willingness to obtain relevant IT certifications (e.g., CompTIA A+, Network+) during the training program.
- Availability to work full-time hours, including potential for on-call rotation.