Job Description
We are seeking a motivated and eager IT Support Trainee to join our dynamic technology team in Virginia Beach, VA. This is a direct hire position designed for individuals looking to launch or accelerate their career in Information Technology. You will receive comprehensive mentorship and hands-on training from senior engineers while solving real-world technical challenges.
Why Join Us?
- Career Growth: A clear pathway to becoming a certified Systems Administrator or Network Engineer.
- Mentorship: Work alongside industry experts who are dedicated to your professional development.
- Modern Environment: Join a forward-thinking company utilizing the latest tools and technologies.
The Role:
As an IT Support Trainee, you will assist in maintaining our IT infrastructure, supporting end-users, and resolving technical incidents. This is the perfect opportunity to gain foundational experience in a corporate setting.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues.
- Assist in troubleshooting desktop environments, printers, and mobile devices.
- Manage and maintain the IT asset inventory and helpdesk ticketing system.
- Collaborate with the IT team to implement and document standard operating procedures.
- Participate in on-call rotation for critical system support.
- Conduct basic system maintenance, updates, and security patching.
Qualifications
- High school diploma or GED required; Associate degree in IT, Computer Science, or related field is a plus.
- Basic understanding of computer hardware components and peripherals.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent written and verbal communication skills.
- Willingness to obtain industry-recognized certifications (e.g., CompTIA A+) during employment.
- Ability to work in a fast-paced environment with a positive attitude.