Job Description
Launch Your Career in IT with a Direct-Hire Opportunity in Denver!
Are you looking for a stable, hands-on role that offers real growth? Apex Digital Systems is currently hiring an IT Support Trainee to join our premium technology team. We are looking for motivated individuals who are eager to learn the fundamentals of enterprise support, network maintenance, and hardware troubleshooting.
In this direct-hire position, you will work alongside senior engineers to resolve critical IT issues, support our growing workforce, and gain invaluable certifications on the job. If you have a passion for technology and a drive to succeed, this is the perfect starting point for your professional journey.
Why Choose Apex Digital Systems?
- Direct Hire & Stability: No temporary contracts—this is a permanent position.
- Comprehensive Training: Learn from industry veterans with mentorship programs.
- Growth Path: Clear roadmap to becoming a Systems Administrator or Network Engineer.
- Modern Environment: Work with cutting-edge cloud and hardware technologies.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues for desktops, laptops, and mobile devices.
- Assist in the setup, configuration, and deployment of new workstations and peripherals.
- Monitor IT ticket queues and ensure timely resolution of user requests.
- Document technical procedures and maintain a comprehensive knowledge base.
- Collaborate with the Network Engineering team to troubleshoot connectivity and infrastructure problems.
- Support software updates, security patches, and system backups.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Basic knowledge of Windows 10/11 and macOS operating systems.
- Strong problem-solving skills and logical reasoning abilities.
- Excellent verbal and written communication skills for client-facing interactions.
- Ability to lift and move computer equipment (up to 40 lbs) as required.
- Current CompTIA A+ certification is a plus but not required.
- Self-motivated attitude with a willingness to learn new technologies quickly.