Job Description
We are seeking a motivated IT Support Trainee to join our growing team in Chula Vista, CA. As an entry-level professional, you will receive comprehensive training while supporting our enterprise clients with technical solutions. This is a direct hire opportunity for individuals looking to build a long-term career in Information Technology.
Our ideal candidate is eager to learn, possesses a strong aptitude for problem-solving, and thrives in a fast-paced environment. You will work closely with senior technicians to resolve hardware, software, and network issues, ensuring our clients experience seamless technology operations.
Responsibilities
- Hardware & Software Support: Assist in the installation, configuration, and maintenance of desktops, laptops, printers, and mobile devices.
- Ticket Resolution: Log, track, and resolve incoming technical support tickets in our ticketing system efficiently.
- Network Troubleshooting: Diagnose and resolve basic network connectivity issues and peripheral malfunctions.
- User Training: Educate end-users on best practices for technology usage and security protocols.
- System Updates: Assist with software updates, patch management, and OS installations.
- Asset Management: Help maintain inventory of IT assets and ensure proper labeling and tracking.
Qualifications
- Education: High School diploma or GED required; Associate’s degree or IT certification (CompTIA A+, Network+) preferred.
- Technical Skills: Basic understanding of Windows and Mac operating systems; familiarity with Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical skills with a proactive approach to troubleshooting.
- Soft Skills: Customer-focused attitude, reliability, and the ability to work collaboratively in a team setting.