Job Description
Are you ready to launch your career in Information Technology? Apex Tech Solutions is seeking a dedicated IT Support Trainee to join our growing team in Chicago, IL. We are looking for ambitious individuals who are eager to learn, problem-solve, and grow into technical experts.
As an IT Support Trainee, you won't just be answering tickets; you will be immersed in a comprehensive training program designed to fast-track your career. We value potential and provide the mentorship you need to succeed in a fast-paced corporate environment. This is a Direct Hire opportunity with clear pathways for advancement.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues.
- Assist in the installation, configuration, and maintenance of end-user devices (laptops, printers, mobile devices).
- Respond to helpdesk tickets and support requests in a timely and professional manner.
- Collaborate with senior engineers to diagnose complex technical issues and implement solutions.
- Document all technical procedures, incidents, and resolutions accurately in the ticketing system.
- Conduct on-site troubleshooting and hardware upgrades for employees.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field (equivalent experience accepted).
- Basic understanding of operating systems (Windows, macOS) and networking concepts.
- Strong customer service skills with the ability to explain technical concepts to non-technical users.
- Excellent problem-solving abilities and attention to detail.
- Willingness to learn new technologies and complete mandatory training certifications.
- Ability to work flexible hours, including occasional evenings or weekends as required.