Job Description
We are seeking a motivated IT Support Trainee to join our growing team in Buffalo, NY.
At Buffalo Tech Solutions, we believe in investing in our team's future. As a Trainee, you will receive full equipment provision, including a company-issued laptop, dual monitors, ergonomic peripherals, and software licenses, ensuring you have the best tools to succeed.
This is a unique opportunity to bridge the gap between academic theory and real-world application. You will work under the mentorship of senior engineers, gaining hands-on experience in a dynamic corporate environment while supporting our diverse client base.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in the deployment, configuration, and maintenance of end-user devices and peripherals.
- Manage user accounts, permissions, and access security protocols.
- Monitor network performance and assist in resolving connectivity issues.
- Document technical incidents and resolutions in the Service Desk ticketing system.
- Participate in on-site and remote IT support rotations.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Familiarity with Microsoft Windows operating systems and basic Linux knowledge.
- Understanding of networking concepts (TCP/IP, DNS, DHCP).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Eagerness to obtain industry-recognized certifications (e.g., CompTIA A+).