Job Description
Are you ready to launch a successful career in Information Technology?
Apex Systems is seeking a motivated and detail-oriented IT Support Trainee to join our growing team in Albuquerque, New Mexico. As a leading IT staffing and solutions firm, we are committed to nurturing talent and providing a clear pathway for aspiring technicians to master the skills needed in the modern tech landscape.
In this role, you will gain hands-on experience working with cutting-edge technology while receiving mentorship from seasoned professionals. We offer a hybrid work environment and the opportunity to work with diverse clients across various industries.
Why Join Us?
- Comprehensive Training: Structured on-the-job training to build a solid foundation in IT support.
- Career Growth: A clear trajectory from Trainee to Junior SysAdmin or Help Desk Specialist.
- Flexible Work: Hybrid schedule options available.
- Modern Tools: Work with the latest hardware, software, and cloud technologies.
If you are eager to learn and have a passion for problem-solving, apply today!
Responsibilities
- Provide Tier 1 technical support to end-users via phone, email, and ticketing systems.
- Assist in the setup, configuration, and maintenance of hardware peripherals, including printers, laptops, and mobile devices.
- Troubleshoot software installation issues and resolve basic network connectivity problems.
- Document technical issues and resolutions in the company knowledge base to improve future support efficiency.
- Collaborate with senior IT staff to participate in server maintenance and system upgrades.
- Monitor IT inventory and assist in the procurement of necessary hardware and software assets.
- Ensure compliance with company security policies and data privacy regulations.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science, Information Technology, or related field preferred.
- Basic understanding of computer hardware components (CPU, RAM, Storage, Motherboards) is a plus.
- Familiarity with Microsoft Windows operating systems and basic troubleshooting concepts.
- Strong interpersonal and communication skills with the ability to explain technical concepts to non-technical users.
- Willingness to obtain relevant IT certifications (CompTIA A+, Network+) upon hiring.
- Ability to work in a team-oriented environment and adapt to changing priorities.