Job Description
Are you ready to launch your career in Information Technology? Apex Tech Solutions is seeking a motivated IT Support Trainee to join our growing team in El Paso, TX.
We offer a competitive $5,000 Sign-On Bonus for selected candidates! This is an exceptional opportunity for recent graduates or career changers looking to gain hands-on experience with cutting-edge technology while working in a dynamic corporate environment.
As an IT Support Trainee, you will shadow senior technicians, attend technical workshops, and work on real-world support tickets under mentorship. We pride ourselves on our inclusive culture and commitment to employee development.
Why Join Us?
- $5,000 Sign-On Bonus upon successful completion of the training program.
- Career progression opportunities into Systems Administrator or Network Engineer roles.
- Comprehensive training on industry-standard tools (Microsoft 365, Active Directory, etc.).
- Modern office environment in the heart of El Paso.
Responsibilities
- Provide Tier 1 helpdesk support to employees regarding hardware, software, and network connectivity issues.
- Assist in the setup, configuration, and maintenance of desktop computers, laptops, printers, and mobile devices.
- Log and track all technical support tickets in the Service Desk system to ensure timely resolution.
- Collaborate with senior IT staff to troubleshoot complex technical problems and learn best practices.
- Participate in scheduled training sessions, workshops, and certification preparation courses.
- Conduct routine system health checks and perform basic server maintenance tasks.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science, IT, or related field preferred.
- Fresh graduate or 0-2 years of experience in an IT support role.
- Basic understanding of computer hardware components and operating systems (Windows/macOS).
- Strong problem-solving skills and the ability to troubleshoot technical issues logically.
- Excellent written and verbal communication skills for interacting with non-technical users.
- Willingness to learn and adapt to new technologies and software tools.