Job Description
Launch your IT career in Anchorage with Alaska Tech Solutions! We're seeking motivated IT Support Trainees ready to earn while learning. Join our award-winning team and receive a $5,000 sign-on bonus to kickstart your journey. Enjoy comprehensive training, mentorship from industry experts, and growth opportunities in Alaska's thriving tech sector. Perfect for recent graduates or career changers with a passion for technology.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Assist with network administration and system monitoring
- Document incident tickets and maintain service logs
- Collaborate with senior engineers on complex troubleshooting
- Participate in cybersecurity awareness training
- Support end-user onboarding and offboarding processes
- Contribute to IT infrastructure improvement projects
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and adaptability
- Valid driver's license (required for occasional site visits)