Job Description
Launch your IT career with TechCore Solutions! We're seeking motivated IT Support Trainees in St. Petersburg, FL. Our comprehensive 6-month training program combines hands-on experience with industry certifications, including CompTIA A+ and Google IT Support Professional Certificate. Enjoy a competitive salary plus a $5,000 sign-on bonus upon completion of training. Work with cutting-edge technology while supporting Fortune 500 clients in a collaborative, growth-oriented environment.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Deploy and configure workstations, laptops, and network equipment
- Document IT processes and maintain asset management systems
- Collaborate with senior engineers on complex troubleshooting projects
- Participate in cybersecurity awareness training and incident response drills
- Assist with user onboarding and offboarding procedures
- Contribute to knowledge base articles and training materials
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic understanding of Windows/macOS operating systems
- Fundamental networking concepts (TCP/IP, DNS, DHCP)
- Customer service experience or technical aptitude
- CompTIA A+ certification (or commitment to obtain within 6 months)
- Valid driver's license and reliable transportation
- Ability to lift 25 lbs and work flexible hours
- Pass background check and drug screening