Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about problem-solving and customer service. This comprehensive training program combines hands-on experience with mentorship from industry experts, equipping you with the skills to excel in enterprise-level IT support. You'll gain exposure to cutting-edge systems while contributing to our mission of delivering seamless technology solutions across diverse business units.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
- Assist with system updates, security patches, and software deployments
- Document technical issues and resolutions using ITSM tools
- Collaborate with senior technicians on complex system outages
- Participate in cross-departmental IT projects and process improvements
- Maintain accurate inventory of IT assets and equipment
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and as part of a team
- CompTIA A+ certification (or willingness to obtain within 6 months)