Job Description
Launch your IT career with InnovateTech Solutions! We're seeking passionate IT Support Trainees in Fort Worth, TX, with all equipment provided. Join our award-winning team to gain hands-on experience in enterprise IT infrastructure while receiving full training, certifications, and a dedicated mentor. Enjoy a collaborative environment where your growth is our priority.
What We Offer:
- Company-provided laptop, tools, and software licenses
- Compensation package with benefits (health, dental, vision)
- 401(k) with company match
- Professional development budget
- Clear advancement path to IT Specialist roles
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Deploy and configure network equipment (routers, switches, access points)
- Manage helpdesk tickets using ServiceNow/Jira
- Assist with cybersecurity protocols and patch management
- Document technical procedures and knowledge base articles
- Support on-site/off-site user connectivity and AV systems
- Collaborate with senior engineers on infrastructure projects
Qualifications
- High school diploma or GED required; Associate's degree preferred
- Basic understanding of networking concepts (TCP/IP, DNS)
- Familiarity with OS troubleshooting (Windows 10/11, macOS)
- Customer service mindset and problem-solving aptitude
- CompTIA A+ or similar certification (or willingness to obtain)
- Valid driver's license and reliable transportation
- Ability to lift 30 lbs and work in varied environments