Job Description
Join TechSolutions Inc. as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about IT to join our dynamic team in Louisville, KY. This remote-friendly position offers comprehensive training and hands-on experience in enterprise systems, troubleshooting, and customer support. Enjoy flexible work arrangements while building foundational skills in networking, security, and cloud technologies. Our collaborative culture emphasizes continuous learning and professional growth, with mentorship from industry experts. Perfect for recent graduates or career changers eager to enter the thriving IT sector!
Responsibilities
- Provide remote technical support to employees via phone, email, and chat
- Diagnose and resolve hardware/software issues (OS, network, security)
- Assist with system installations, configurations, and upgrades
- Document IT processes and maintain accurate ticket logs
- Collaborate with senior technicians on complex troubleshooting
- Participate in training programs for new technologies
- Support network infrastructure monitoring and maintenance
- Contribute to IT security awareness initiatives
Qualifications
- High school diploma or equivalent (A+/Network+ certification preferred)
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently in a remote environment
- Customer service experience (helpdesk/support roles a plus)
- Proficiency with Microsoft Office 365 and collaboration tools
- Valid driver's license and reliable transportation (for occasional on-site needs)