Job Description
Join our dynamic IT team and kickstart your career in technology! TechSolutions Inc. is seeking motivated IT Support Trainees to join our San Diego headquarters. This immersive 6-month program combines hands-on training with mentorship from industry experts. You'll gain exposure to cutting-edge infrastructure, enterprise systems, and cybersecurity protocols while providing essential technical support to our 500+ employees. Perfect for recent graduates or career changers passionate about technology!
Responsibilities
- Provide Tier 1 technical support via phone, chat, and ticketing systems
- Deploy and configure hardware/software across Windows/macOS environments
- Document IT procedures and create knowledge base articles
- Assist with network monitoring and basic troubleshooting
- Collaborate with senior engineers on infrastructure projects
- Participate in weekly training sessions and skill development workshops
- Support employee onboarding and offboarding processes
Qualifications
- High school diploma or equivalent (AAS/BS preferred)
- Basic knowledge of networking concepts (TCP/IP, DNS)
- Familiarity with Windows/macOS/Linux operating systems
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification (or willingness to obtain)
- Ability to lift 30lbs and work in server environments
- Valid California driver's license (for occasional site visits)
- Must pass background check and drug screening