Job Description
Launch your IT career with TechNova Solutions! We're seeking motivated IT Support Trainees in Oakland, CA with no prior experience required. Our comprehensive training program will equip you with essential technical skills while providing mentorship from industry experts. Join our collaborative team to troubleshoot systems, resolve user issues, and gain hands-on experience in network administration, cybersecurity basics, and cloud technologies. This is your gateway to a high-demand career in information technology!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with user account management and access control protocols
- Document technical procedures and create knowledge base articles
- Collaborate with senior IT staff on system upgrades and maintenance
- Monitor system performance and report anomalies
- Participate in cross-departmental IT projects
Qualifications
- No prior IT experience required – we train you!
- High school diploma or equivalent required
- Basic familiarity with Windows/macOS operating systems
- Strong problem-solving and analytical abilities
- Excellent verbal/written communication skills
- Customer service mindset with patience and empathy
- Ability to lift 20 lbs and work in dynamic environments
- Valid California driver's license preferred