Job Description
Launch your IT career with our comprehensive IT Support Trainee program in Tulsa, OK. Join a dynamic team where you'll gain hands-on experience in enterprise systems, network administration, and customer service excellence. We provide paid training, mentorship from industry experts, and a clear path to becoming a certified IT professional. Ideal for recent graduates or career changers passionate about technology. Enjoy competitive benefits including health insurance, retirement plans, and professional development stipends. Work in our modern downtown Tulsa office with flexible hybrid options available after training.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT procedures and create knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Monitor system performance and security protocols
- Deliver exceptional customer service via phone, email, and in-person support
- Participate in 24/7 on-call rotation after training completion
Qualifications
- High school diploma or equivalent; technical certification preferred (CompTIA A+, Network+)
- Basic understanding of Windows/Linux operating systems
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation
- Must pass background check and drug screening
- Enthusiasm for continuous learning in IT technologies