Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! At TechSolutions Inc., we're committed to nurturing emerging talent through our comprehensive training program. This direct hire position offers hands-on experience in enterprise-level IT environments, mentorship from industry experts, and a clear path to becoming a certified IT professional. Located in sunny San Diego, you'll work alongside our award-winning support team while gaining exposure to cutting-edge infrastructure and cybersecurity protocols.
We provide competitive compensation, full benefits package, and ongoing professional development opportunities. If you're passionate about technology, eager to learn, and ready to grow your career in one of California's most vibrant tech hubs, apply today!
Responsibilities
- Install, configure, and troubleshoot hardware and software systems across corporate environments
- Provide Tier 1 support to resolve technical issues via phone, email, and remote access
- Document all IT incidents, solutions, and asset configurations using ticketing systems
- Assist with network administration tasks including VLAN management and firewall configuration
- Participate in system upgrades, migrations, and security compliance audits
- Train end-users on new technologies and best practices
- Collaborate with senior IT staff on complex technical projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/Linux operating systems and networking concepts
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license required for occasional on-site visits