Job Description
Join our dynamic IT team as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals passionate about problem-solving and customer service. This full-time position offers comprehensive training in network administration, hardware troubleshooting, and cybersecurity protocols. You'll gain hands-on experience supporting enterprise systems while working alongside seasoned professionals in Omaha's thriving tech hub. Our structured mentorship program ensures rapid skill development with opportunities for advancement into specialized IT roles.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 technical support via phone, email, and in-person requests
- Install, configure, and maintain network infrastructure components
- Document technical procedures and maintain accurate incident logs
- Collaborate with senior engineers on complex system implementations
- Participate in 24/7 on-call rotation after training period
- Conduct periodic system backups and security audits
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory and cloud platforms (Azure/AWS)
- Strong analytical and troubleshooting abilities
- Excellent written/verbal communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs for equipment maintenance
- Valid Nebraska driver's license required for site visits