Job Description
Join TechBridge Solutions as an IT Support Trainee and kickstart your career in technology with flexible scheduling options. This role offers hands-on experience in enterprise IT environments while accommodating your personal commitments. You'll work alongside certified professionals to develop troubleshooting, network administration, and cybersecurity skills in a dynamic Pittsburgh tech hub.
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Document incidents and resolutions using ticketing systems like ServiceNow
- Assist with workstation setup, imaging, and asset management
- Participate in cybersecurity awareness training and protocol implementation
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system health and perform preventive maintenance tasks
Qualifications
- High school diploma or equivalent; pursuing IT certification preferred
- Basic understanding of Windows OS, networking concepts, and security principles
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- Flexible schedule availability (evenings/weekends optional)