Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology with flexible hours designed to fit your lifestyle. At TechSolutions Inc., we provide hands-on training and mentorship to develop your technical skills while supporting our diverse client base. This entry-level position offers growth opportunities into full-time IT roles with competitive benefits and a collaborative work environment. Perfect for students, career changers, or anyone seeking flexible tech experience.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Assist users with troubleshooting Windows/macOS systems and mobile devices
- Document and resolve tickets using IT service management tools
- Install, configure, and maintain computer systems and peripherals
- Participate in system upgrades and security patch deployments
- Collaborate with senior engineers on complex technical solutions
- Train users on new software and system functionalities
Qualifications
- High school diploma or equivalent; pursuing college degree in IT preferred
- Basic understanding of computer systems, networks, and security concepts
- Strong problem-solving and analytical thinking abilities
- Excellent communication and customer service skills
- Ability to work independently with flexible scheduling availability
- Proficiency with Microsoft Office and Google Workspace
- CompTIA A+ certification or equivalent knowledge beneficial
- Valid driver's license for occasional on-site visits