Job Description
Join our award-winning IT team as an IT Support Trainee and launch your career in technology! TechSolutions Inc. offers a comprehensive 6-month paid training program designed to transform motivated individuals into skilled IT professionals. You'll work alongside certified experts in a dynamic environment, gaining hands-on experience with enterprise systems while contributing to real-world projects. Our Tucson headquarters provides a collaborative culture with growth opportunities into network administration, cybersecurity, or systems engineering roles.
We're seeking passionate learners who thrive in fast-paced environments. This position includes paid training, certification prep, and a clear career progression path. Enjoy competitive benefits, flexible scheduling options, and a state-of-the-art tech lab. Apply today to begin your journey toward becoming an indispensable IT specialist!
Responsibilities
- Install, configure, and troubleshoot Windows 10/11 workstations and peripheral devices
- Provide Level 1 technical support via phone, email, and ticketing systems
- Assist with network connectivity issues including VPN and Wi-Fi troubleshooting
- Document technical procedures and create knowledge base articles
- Participate in hardware/software deployment projects for 50+ users
- Monitor system health and perform preventive maintenance tasks
- Collaborate with senior engineers on complex technical escalations
- Complete weekly training modules and certification requirements
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows operating systems and Active Directory
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Ability to lift 30 lbs and work in server room environments
- Valid driver's license for occasional off-site support
- Must pass background check and pre-employment drug screen