Job Description
Join our award-winning IT team as a Support Trainee and kickstart your career in technology! At TechSolutions Inc., we're committed to nurturing talent through our comprehensive 6-month mentorship program. You'll gain hands-on experience with enterprise systems while working alongside certified engineers in our state-of-the-art Fort Worth facility. This direct-hire position includes paid certifications, professional development stipends, and a clear path to advancement. If you're passionate about technology and eager to learn, we want to invest in your future.
Responsibilities
- Provide Tier 1 technical support for 200+ employees via phone, email, and ticketing systems
- Deploy and configure Windows 10/11 workstations, laptops, and peripherals
- Assist with Active Directory account management and group policy implementation
- Document IT procedures and create knowledge base articles
- Collaborate with senior engineers on network infrastructure projects
- Participate in quarterly IT security awareness campaigns
- Support audiovisual systems for company meetings and events
Qualifications
- High school diploma or equivalent; college degree preferred
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Basic understanding of Windows OS, networking concepts, and hardware troubleshooting
- Excellent problem-solving skills and customer service mindset
- Ability to lift 30lbs and work with various computer components
- Valid driver's license and reliable transportation
- Pass background check and pre-employment drug screen