Job Description
Join NexusTech Solutions as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals to learn enterprise-level IT systems while supporting Denver's growing tech ecosystem. Our comprehensive 6-month training program combines hands-on experience with industry certifications, preparing you for a full-time role as an IT Support Specialist. Work alongside certified engineers in a collaborative environment focused on innovation and growth.
Responsibilities
- Provide Tier 1 support for hardware/software issues across 500+ workstations
- Deploy and configure Windows 10/11 systems using SCCM
- Manage Active Directory user accounts and group policies
- Assist with network troubleshooting using Wireshark and ping utilities
- Document technical processes in ITSM ticketing system (Jira/Servicenow)
- Participate in bi-weekly security audits and compliance checks
- Collaborate with vendors for hardware procurement and RMA processes
Qualifications
- High school diploma or equivalent; relevant certifications (A+, Network+) preferred
- Basic understanding of Windows OS and networking fundamentals
- Strong problem-solving skills with attention to detail
- Ability to lift 30 lbs and work in server environments
- Valid Colorado driver's license for occasional off-site support
- Experience with ticketing systems (Zendesk, Jira) or similar
- Excellent written and verbal communication skills
- Passion for continuous learning in IT technologies